Cancellations and Returns
Derrywood Agencies and Distributors will accept returns up to 30 days after dispatch date on the condition that:
1) The Goods must be in all original packaging
2) Goods must be returned with all instructions and literature included with them
3) Product is deemed by our returns department to be in a re-sellable condition

Faulty Products
1) Products that are faulty must be returned within the manufacturer’s warranty period.
2) The complete product must be returned
3) Products returned within the manufacturers specific warranty period will be repaired, replaced, or a refund given at the discretion of the Manufacturer.

Derrywood Agencies does not accept liability for direct or indirect consequential loss caused by a faulty product.

Returns cannot be accepted without a returns number. To arrange a product returns number please email us on

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